Why did the transaction fail?

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:

  • Insufficient funds - There are insufficient funds in the sending bank or credit union account to complete the transaction.
  • Frozen account - A bank or credit union account has been frozen.
  • Other reasons - A bank or credit union rejects the transaction for some other reason.

If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.